Buffer Users Must Reconnect Twitter Accounts After Hacking Attempt


Buffer has over one million users, and over the weekend was hacked, resulting in connected Twitter and Facebook accounts spamming out links.

The team was quick in putting a stop to further postings, and temporarily disabled sharing while they assessed the situation.

Today, Founder/CEO Joel Gascoigne sent an email out to users saying that Buffer is back up and running, and that you’ll need to reconnect any Twitter accounts.

All Twitter accounts must be reconnected from the web dashboard, and will not work if done from mobile.

Joel also shared a couple more points:

  • Your Facebook posting will have resumed normally, there is nothing you need to do.
  • Signing in with or connecting a new Twitter account in the iPhone app won’t work until our new update is approved by Apple.

For Buffer users concerned about future security problems, here is a blog update from Sunday morning:

“We have greatly increased security of how we are posting to Twitter and Facebook and have confidence to cover the security holes the hackers have used to break into our system. We’re working with several security experts on tracking down exactly how it was possible for the spammers to get into our system. We’re making good progress on this, this morning. What will follow is that we’re going to publish an in-depth update on the impact of the hack and everything we know about how it happened.”

While it’s uncertain at this moment just how many users were affected, the social sharing service did share data from Facebook.

30,000 users with a connected Facebook page had spam posted, or about 6.3 percent of Buffer users who connect with Facebook.

Kokou Adzo

Kokou Adzo is a seasoned professional with a strong background in growth strategies and editorial responsibilities. Kokou has been instrumental in driving companies' expansion and fortifying their market presence. His academic credentials underscore his expertise; having studied Communication at the Università degli Studi di Siena (Italy), he later honed his skills in growth hacking at the Growth Tribe Academy (Amsterdam).


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