Klik Solutions is a managed services provider in Miami. If you are wondering what is managed IT and are in the market for a vendor to assist in helping you with your IT needs, let Klik Solutions be your team!
What Are IT Managed Services?
Let’s first define managed IT services and offer some of the different types. Managed IT services are a type of support for all parts of a business’s operational networks that can be provided with an in-house IT team, a comanaged model, or a fully managed model. Because each model is tailored to your needs and is cost-effective, managed IT solutions are growing in popularity, especially for small to medium-sized businesses. Companies vary, but the IT services offered are similar and include several different types of IT support.
Client and Staff Support
Often referred to as “end user” support, these are aimed at those people who are working on the network and its platforms. These issues are often addressed through services integrated into an existing helpdesk and will resolve a variety of issues a user might encounter. When not integrated, these are provided by an outside vendor either on-premises or remotely.
Infrastructure and Network Solutions
Today, nearly all companies have an IT infrastructure, including hardware (desktops or laptops, servers, routers, switches, and hubs). It also includes the different operating systems, data and other management platforms, web servers, and software program packages. Facilities, servers, and networks are the spaces where all these pieces work together to facilitate day-to-day operations. A network consists of single servers, server rooms or data centers, sometimes off-site.
Managed Field Services
These are provided on-premises by a specialized technician dispatched to your location. Issues addressed often require hands-on solutions, involving simpler tasks on a program or device or more advanced issues with networks and wiring, installations, or backups and recovery.
Managed Cloud Services
When utilizing cloud computing and/or storage, providers help with migrating the physical setup to the cloud platforms, allowing access to critical documents and applications through a safe and secure network. Cloud-only and hybrid models are available depending on your cloud readiness. These include remote servers, data backup and recovery, web hosting, remote applications (Azure, Dropbox, GSuite, Microsoft 365) and workstations, networking monitoring and support, and all aspects of cybersecurity and data protection.
Managed Communication Services
Voice over Internet Protocol (VoIP) are now the standard for voice and data communications. VoIP allows for flexible communications solutions that can be accessed across the globe. VoIP is inexpensive, with regular monthly fees. VoIP is easy to maintain either in-house or through managed IT security. The use of VoIP alleviates worries about phone system crashes, allowing all the features of a landline with teleconferencing. Additional managed communication includes automated attendants, contact center software, unified communications, and video conferencing.
Managed Software as a Service
Subscriptions to a software package are software as a service (SaaS), another type of managed support. Some of the more common ones include antivirus and anti-malware, GSuite and Office 360, and universal communication software.
Data Analytics
More and more, providers are including data analytics as a service (AaaS). Each company has different needs so varied statistics are needed for tracking and analysis. With programs like Power BI and Tableau, powerful visualizations can be used to get to the heart of your business and drive decisions.
The right support is vital for any agency to compete and deliver amazing client satisfaction. Managing IT is critical to your success. Klik Solutions offers managed IT services with a variety of in-house, co-managed, and fully managed IT managed support services in Miami. We deliver an exceptional IT experience so you can focus on other ways to achieve your goals. Let Klik Solutions help you!
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