Amtrak isn’t getting along too well with the polar vortex wreaking havoc on the United States. However, the company’s social media manager is doing what he (or she) can to help out by placating customers, responding to inquiries, and thanking everyone for their likely overstretched patience.
Thanks to the incredible cold, three trains were stuck in Illinois overnight, dozens of others are delayed, and the company’s trains are “one tracking” between parts of New Jersey and New York.
Still, Amtrak’s Twitter account is full of replies to passengers who, for the most part, appear to be taking the issues in stride, though some are less than pleased with the annoying delays.
@BostonDelaney Sorry about that. Please ask the conductor if he/she can adjust the temp.
— Amtrak (@Amtrak) January 7, 2014
@i353889 #Amtrak crews are working to address overhead wire problems near TRE which are causing delays: pic.twitter.com/1M6feSuqnR
— Amtrak (@Amtrak) January 7, 2014
@blzrul We appreciate the encouragement!
— Amtrak (@Amtrak) January 7, 2014
@richardknudson We sincerely apologize. Call volumes are extremely high due to weather and might have caused the accidental hang up.
— Amtrak (@Amtrak) January 7, 2014
@depalma05 You know what they say “you don’t mess with Mother Nature” we are out for the count!.. We appreciate your humor and patience.
— Amtrak (@Amtrak) January 7, 2014
@keen_ralph Thank you for the kind words, we appreciate your patience while we work to get everyone on their way.
— Amtrak (@Amtrak) January 7, 2014
Thankfully, it looks like the polar vortex, and most of Amtrak’s issues, will be gone soon.
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