A Dunkin’ Donuts customer recently flipped out on an unsuspecting employee because she didn’t get a receipt. She later decided to upload it to YouTube, which would turn out to be a huge mistake.
The girl in the video is upset because she didn’t receive a receipt during her last visit. According to store policy, anyone who doesn’t get a receipt with their purchase is entitled to a refund. A spokesperson with the company confirmed the policy with The Huffington Post.
Instead of addressing the situation in a civilized manner, the customer goes on an expletive-laden eight-minute rant about the situation. To make matters worse, she takes her anger out on the poor Dunkin’ Donuts employee who wasn’t working when the mistake took place.
“This girl was so f***ing rude to me and said ‘Okay will you can get your order free next time.’ So you know what I told her? I said ‘I want the whole f***ing menu b****, twice.’ A guarantee is a guarantee and I’ve already called my lawyer and he is already on it,” she says at one point during the video.
Although YouTube yanked the original video for violating a YouTube policy “prohibiting content designed to harass, bully or threaten.” However, other people have since re-uploaded the video for the world to enjoy.
According to Uproxx, the girl has been identified as Florida resident Taylor Chapman. Apparently she has an assortment of social media accounts, all of which will likely be littered with hateful messages in the next few hours. I’ll refrain from linking to any of them here.
The video question is below. There’s a plethora of foul language, so proceed with caution.
Kudos to the Dunkin’ Donuts employee for keeping his cool against this ill-tempered customer. I can’t say that I would have been that level-headed myself.