This is why you spend a little more than normal and don’t purchase your mountain bike from Walmart. There seems to be a rather big difference between his ease of use and his friend who has a real ‘mountain bike’.
In this case, spend a little more a get the smoother ride. This guy seems like he is trying to break a wild animal that is only working against him.
See, you do get what you pay for, kids. Sometimes it’s worth splurging on certain things, as you can see.