Gamestop Employee Reportedly Fired Over GTA 5 Viral Video

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The Gamestop employee that appeared in the now-infamous GTA 5 “nerd rage” viral video was reportedly fired by the company for her behavior.

For those who haven’t watched the video in question, here’s what happened: One irritable Gamestop customer was had a bit of trouble acquiring his copy of Grand Theft Auto 5, a situation that turned ugly when the woman behind the counter decided to have some fun at his expense.

The employee in the video threatened to share the guy’s personal information with the world so everyone who watched the clip could pick on him. Not surprisingly, the man wasn’t happy about the threat. The situation quickly escalates from that point forward.

Shortly after California resident Curtis Lepore uploaded the video and shared it on Twitter, the folks at Gamestop got wind of the situation. Since the company doesn’t want to look bad in any way, shape, or form, the corporate office decided to investigate the situation.

Here’s the company’s official statement on the matter:

We are aware of this incident and are currently investigating the situation. We regret that this happened, as we strive to ensure all customers receive a great experience when visiting our stores. We would like to extend an apology to the affected customer as well as any other customer that was offended by this event.

Although the Gamestop employee’s fate is reportedly under investigation, one YouTube commenter said that the manager was recently sacked for her behavior.

I work for GS in the LA area. I am happy to report to all of you that this b**** has been fired as of today. She was a c*** to work for, and trust me when I say that we are all happy that she is gone. Also, she has done worse than just this. Just last year she was under investigation for fudging the numbers in her books because money and games were coming up missing. She talked her way out of it and pegged it on an innocent girl who just killed herself this past May.

If you missed the video, then have a look at the clip below.

Do you think the Gamestop employee should be fired for the way she treated the upset Grand Theft Auto 5 fan? Who do you feel was at fault in this situation?

66 thoughts on “Gamestop Employee Reportedly Fired Over GTA 5 Viral Video

  1. Part of customer service is tollerating annoying and rude customers. The professional thing to do would be to apologize for the inconvenience (he really should have brought a photo I.D.) and waited until the end of her shift to complain about him out of public view. As a representative of the company, ridiculing him in front of other customers by offering out his card was an unacceptable offense. Customer service sucks sometimes, but it is what it is.

  2. once you hit your 20's unless you look young which is rare, it really shouldn't matter. i have actually forgotten my billfold and drove a half hour to gamestop to be told tough shit even though i shopped often. it's ludacris when the card seniors, yes seniors. the gamestop employ line is flawed sense 2002 and it's only getting worse with people like her. let alone the little ghouls ridding her and the indecent twat that filmed it.

  3. This lady sucked at customer service. She would have been perfectly in the right denying the customer the game without proper ID, but she thought it was a better idea to make a fool out of the man because she felt he "won" the "battle". Bad idea, lady. Don't become a jerk just because you weren't willing to stick to the rules.

  4. Bitch should be barred from working retail for life…I mean yeah the guy was an ass clown but she went waaaaaay over the line by antagonizing him and then threatening him.

    This is why I only but digitally now….to avoid the gamestop trash.

  5. I get carded all the time considering I look younger than I really do, I work in customer service as a server and deal with customers who think they are God because they can threat to get my manager for a small thing. I just smile and take it. That dude takes things too far, bring your I.D. and it won't be an issue, ever stop to consider how hectic it is to work on a midnight release for one of the biggest games of the year? No, that dude obviously can't control himself.

  6. "Gamestop; the attitude of our employee was not part of the standard we wish to maintain in our stores, but we do expect and defend this type of fretful attitude from our customers"

  7. Stupid fuck, I'm glad she got fired. If she was just an average clerk it wouldn't be so… bad? But the fact she is in a managerial position does – she should know to behave better than that and I hope this public shaming knocks her down a few pegs. Suck a dick feminist bitches.

  8. Yeah she handled that very poorly and probably deserved termination but seriously? Quit being a fucking tool and just give her your license like everyone else. Why be difficult? Just to get people in trouble? Go play your video game, beta.

  9. The Internet is at fault. People these days are so quick to pull out their cameras to try to get hits and their own 15 minutes of fame for their user account at the expense of others. I have seen people's pictures taken on the public transportation system here without their knowing and then those photos being posted and made fun of to publicly complain about the public transportation. It's a disgusting self-serving culture being bred by the Internet. In this case, these two people knew they were being video recorded, and people change their behavior when they know there's a recording device. The lady, at the end, only says what she does to play to the camera. If this recording had not happened, this incident would have ended after the final exchange between the lady and the guy when he got his game.

  10. Idk i think the fact she actually tried to do her job and the guy gave her a business card thinking it was valid id is stupid. And then for him to say that its private information when its a business card.

  11. Jisatsu Kiddo There are a couple reasons to card someone in this situation. One is for age, because this is a rated M game, I believe. There might be laws requiring it, like there are for cigarettes. The other, and which was stated clearly here by the lady in the video, is for proof of identity to show he is indeed the owner of the preorder, especially because the preorder was fully paid for in advance.

  12. She could have ended it at, "Enjoy your game," but took it farther than necessary. Being under those circumstances, she obviously just wanted this man to leave. So, she gave him the game under the business I.D. and didn't tell him to just leave because it is a midnight release with many people waiting, and creating an even bigger scene would not be a good idea. The fault was the fact that she ridiculed him, while it was all being video taped. He is not in the fault in anyway after the transaction was completed. She shouldn't have been disrespectful, and assuming it was the 'hectic midnight release,' DEFINITELY should not have taken out any annoyance or anger out on him. If anything, I am glad that man took a stand against what she said to him, because most people would honestly just end up leaving. She deserves what she has/had coming to her.

  13. He wasn't being carded for his age. It was to proof for the pre-order. The business card should have been enough to prove that he is who he says he is. It's highly unlikely that he faked/stole a business card for a game.

  14. Understand that the employee represents a multi-billion dollar company while the guy represents himself. The company has a lot more to lose than the guy because of some bad publicity.

  15. Christian Gonzales A business card is not a valid proof of ID anywhere. It doesn't matter if he wasn't being ID'd for his age. He was actually being carded because he had already paid for the game and they were matching his name to the account, which requires some form of valid ID with a picture on it

  16. Morten Imingen Being an asshole at a midnight release when people have to work that late just to help you out doesn't excuse you under the pretense of being a customer. No matter who you are or what label you go by, being an asshole is still inexcusable.

  17. Patrick B Jones He was asked for his I.D. to make sure its him. That's why you need a valid photo I.D. to get your preorders, especially if they are paid in full. Your "business card" isn't good enough as its not a government back form of identification.

  18. it is what it is ?? ill tell you what it is bullshit that people think its okay to have shitty customer service sometimes and then say it is what it is as if you accept that and live with it everyday. No no no fuck that, if someone works in customer service they better damn sure atleast pretend to be happy to have my business

  19. The problem is he provided his ID, got his game and was leaving the store when the douche bag women said she'd share his info with everyone waiting in line so they could personally contact him to bitch about waiting. That's a gross display of misconduct from a store employee, never mind a manager!

  20. He provided his ID got his game and was leaving the store when the manager threatened to share his info so the waiting line could bitch at his for making them wait. She deserves to get canned!

  21. Exactly he was being a jackass and he like should of just brought his damn real ID and got the game n let it go, if it were me id just leave id be too hype to play GTA. And who the fuck uses a business card as a valid ID? dense motherfucker lol. But unfortunately she went overboard herself, n it was very unprofessional, plus she was at a disadvantage to begin with, its all about customer service. Trust me i kno i work in retail n put up with a lot of people haha

  22. Peter Roig The point of the private information is his email is on it. When I hand out a business card I don't expect it to get given out in an act of petty revenge to fill up my work email with spam.

  23. Dosent matter to a buisness the bad press she got them is more than worth sacking her. The old saying the customer is always right was made for good reason. Your an employee you log your opinion at the door and agree to shut your face and tow the company line or GTFO.

  24. He wasn't even rude until she started being a sarcastic bitch about the whole situation.

  25. Peter Roig He may have been referring to the fact the camera would catch the information on a Photo ID, which provides sufficient information to perform Identity Theft, or the very least impersonation in online deals (many online places ask for a scanned copy of your Photo ID in order to conduct legitimate business; it's not hard to recreate [forge] a Photo ID using a captured image as a reference).

  26. Morten Imingen totally matters. There is a line in the retail world where a customer comes to a pain and you put your foot down and show that you are in control and won't be bullied. Mom and pop shops can't do that obviously but big box retailers will do it. They will never admit to it but at someone they cut the chord and DGAF about someone trying to cause an issue, just like this guy.

  27. Patrick B Jones it is illegal to go on how old someone looks. Try saying that to the ABC when they come into a bar.

  28. Jisatsu Kiddo He was being carded because he was picking up a pre-order. You have to prove who you are or anyone can just walk in and say that they're picking up a pre-order under xxxx name.

  29. No gamer wants to be trolled while trying to game – hopefully they fired that inconsiderate employee and hired someone who knows how to sell games to gamers. (pro tip: not that hard of a job to do)

  30. Patrick B Jones They weren't carding him to see if he as 18..they were carding him to make sure he is who he says he is so as to pick up his pre-order. He should be happy that she was looking out for HIM. If he had simply said, 'ok, here's my I.D., yes I am indeed the person who put in that pre-order', this never would have happened.

  31. Ummm, at what point did she offer out his business card? A male voice, clearly, says "and now we have his business card". To which she replied "yea, so you can email him…". And in what reality is it ok to to use your business card as id, why would you even try that if you had a valid license on you. The guy was prolly tired and was bein a prick, and instead of backing down she gave it right back. You're a moron if you think in this day and age "the customer is always right". It's 2013 not 1960!

  32. Ummm, at what point did she offer out his business card? A male voice, clearly, says "and now we have his business card". To which she replied "yea, so you can email him…". And in what reality is it ok to to use your business card as id, why would you even try that if you had a valid license on you. The guy was prolly tired and was bein a prick, and instead of backing down she gave it right back. You're a moron if you think in this day and age "the customer is always right". It's 2013 not 1960!

  33. Morten Imingen True, but it's sad that's how it should be. From being in retail for 10+ years, it's just so annoying that we haven't FIXED this shit. So they can be pricks, but we can't stand up for ourselves.

  34. Jisatsu Kiddo It has nothing to do with your age. You need a photo ID to pick up a game that's been preordered (paid in full). Do you really think people older than 20 should get free games?

  35. He's a customer. He isn't representing a company, or anything but himself. She is held to a higher standard as an employee there. He can't be fired – she can.

  36. They are paid to put to put up with junk like this all the time. Customer service sucks and dealing with jerks like that can be super hard to ignore and swallow. Legally, she is not allowed to give him a game regardless of how old he looks. In fact, an employee can loose their job in some cases, if the customer doesn't produce an ID. Her sarcastic tone was fine, and honestly I would have been rooting for her up until the point where she offered out his information. That crossed a line, but you can't hate on someone like her for being in customer service. It's unfortunately the most common job type on the planet.

  37. They are paid to put to put up with junk like this all the time. Customer service sucks and dealing with jerks like that can be super hard to ignore and swallow. Legally, she is not allowed to give him a game regardless of how old he looks. In fact, an employee can loose their job in some cases, if the customer doesn't produce an ID. Her sarcastic tone was fine, and honestly I would have been rooting for her up until the point where she offered out his information. That crossed a line, but you can't hate on someone like her for being in customer service. It's unfortunately the most common job type on the planet.

  38. Whatever or whomever might have instigated anything, she behaved very inappropriately. Attempting to humiliate him and get the customers involved? How is that in any way professional? Aside from her being fired, that guy could easily have a lawsuit against GS for the humiliation.

    If a video of me being humiliated by a cashier went viral, someone is getting sued.

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